My home organization is not listed. How can I register for the Life Science?
You can check if your home organization can be added. On screen "Choose your Identity Provider" there is "Search the extended list of Identity Providers" checkbox. Click it and try to locate your home organisation in the list. Select it and log in at your home organisation authentication service. If successful, your home organization is addedd to the list.
Alternatively, you can register using a commercial (eg. Google) or community (eg. ORCID) account or log in via your Life Science local account (refer to How to register to Life Science in case you can not find suitable home organization).
I have multiple external accounts (e.g both a Home Organisation account and a commercial account) - can I link them all to my Life Science account?
You can, if your account provider integrates with LS Login. Browse to "Identities" in your LS Login Profile page, click the green "Add" button in the "Federated identity" section. You will be taken to an account linking service. Follow the instructions the service will display to you.
I have registered multiple times to Life Science. Is it possible to merge it?
It is possible but potentially confusing to have several different registrations. Therefore we encourage you to merge them. Contact us at email@example.com, and we will guide you through the process.
After registering for Life Science, when I try to log in, I end up on a registration form.
Unfortunately, some home organisations do not release a persistent identifier for their users. As a result, next time you log in, LS Login does not recognize you as a returning user and offers you to do a new registration. Try to register with a different institution or commercial service or activate your LS account with password (more info in How to register to Life Science in case you can not find suitable home organization)
How should I proceed if I have a problem logging in using my home organisation credentials?
If you have problem to log in because of Identity Provider (eg. forgotten password, forgotten login, or any issue directly on your Home organization log in page) please contact your Home Organization support.
If other issue why you can not log in (even that you are registered to LS Login already), contact us on firstname.lastname@example.org.
What data does LS Login keep about me?
How can I access my User Profile and what can I do there?
You can access to your User Profile by log in to LS Login. In your user profile you can change your preferred email, (un)link different accounts (eg. your Google account).
How to change my preferred email address?
When you register for a service you may be added to a mailing list for that service. By default this may be the email address associated with your LS ID (e.g. your Gmail address if you registered with Google).
You can change the email address associated with your account, so that emails from the service get sent to a different address. You still log in using the same credentials, but the emails from the service will go to your "preferred email" instead. To set this: Log in to your User profile page, change address in Preferred email field and save it.
During my login to the service, I have been asked to register. After submitting the form, I cannot log in to the service. What should I do?
This issue might have many causes (e.g. manual administration decision needed, timeout, missing information in redirect link, …). As the easiest solution, we highly recommend navigating to the homepage of the service and clicking the login button again. We strongly discourage doing this action by using your browser's “back” button. Instead, please type in the address of the service into the address bar of your browser again. If this does not help, please try another browser and/or a new private browser window.
Where can I find the list of services integrated into the LS AAI?
The list of services is available here. All services integrated with ELIXIR AAI are available in Life Science Login.